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Smart asses.

1. I figured I'd just send an e-mail, since I wasn't really interested in waiting on hold, but I found that they don't even bother with anything other than phone support, and the hold time was less than a minute.
2. After my short wait, the call was answered by a delightful, articulate, American girl.
3. I explain that "I have the Roku set-top player, and there's this one movie, Welcome to the Dollhouse, that won't play properly...." She interrupted me to say (!) "Oh, yeah. I tried to watch that the other night—I have the Roku player, too. That's actually a known issue... the file was loaded incorrectly. Oh, I show that the issue has been removed. I'll re-submit the error. If you really want to watch the movie, what I can do is send out the disc as a courtesy. Have you ever seen it? It's a really funny movie. I love the scene where...."

I don't recall the last time I enjoyed a support call as much. I almost didn't want to hang up--I wanted to talk about movies with her. A customer support rep.! Who knew?

Case in point:
It shouldn't matter how or by whom the template changes—if Dreamweaver ever notices that the template is different, it should realize that any resource based on that template could potentially be stale, and offer an opportunity to update them. ...
(more)

Given more recent developments, it’s clear that America now owes more than its citizens are worth. Passing this shocking milestone highlights the need for President-elect Obama and the next Congress not only to turn the economy around and boost consumer confidence, but to put a process in place that will lead to tough choices getting made to strengthen the government’s financial condition once the economy begins growing again.

Toldja so.