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I love Apple--I do--but Suw has been gone for two weeks now, and there hasn't been an update to my repair status. I waited, because I didn't want to be the kind of person who calls in and annoys someone just to find out "Yep, we're still working on it." I waited, but I called today, to find out what the hell is taking so long.
"It looks like your repair is on hold because they have a part on order."
"They don't stock parts?"
"Oh, no, they can't stock them all."
"Oh, does Apple outsource the repair, or..."
"No, it goes to an Apple repair center."
"So..."
"Yeah?"
"...so from whom are they ordering a part?"
"From the manufacturer."
At this point I bit my tongue, and resisted the urge to say, "Well who am I on the phone with?"
"Looks like it's been here for nine days now, and that's longer than we like, so what I can do is create a priority part search for you..."
"...a priority part search?"
"Yes, after seven to ten days we can create a priority part search, and you've been on hold for nine, so I can set that up for you. It'll take about two days to process. If you haven't heard from us by Tuesday, you can give us a call."
"Yes, but what's a priority part search?"
"Well, it gives your part search priority. I don't know how else to explain it."
Once again, I resisted, and didn't say "Priority to whom?! And if you have a faster way to get parts, why not do that to begin with?"
Whatever. I just want my Mac back.
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This work is licensed under a
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